Introduction

At Robochef, we stand behind the quality and durability of our products.
This Warranty Information page provides details on the warranty coverage, terms, and how to make a warranty claim.

Warranty Coverage

We offer a comprehensive warranty on all our products to ensure your satisfaction and peace of mind.

• Duration: Our standard warranty lasts for one year from the date of purchase.
• Coverage: The warranty covers defects in materials and workmanship under normal use.

What is Covered

• Manufacturing Defects: Issues related to the manufacturing process.
• Material Defects: Problems with the materials used in the product.
• Workmanship Defects: Flaws in the assembly of the product.

What is Not Covered

• Normal Wear and Tear: Damage from regular use over time.
• Accidental Damage: Damage caused by accidents, misuse, or improper handling.
• Unauthorized Repairs: Issues resulting from repairs done by anyone other than Robochef or an authorized service provider.
• Alterations: Modifications or alterations made to the product.
• Environmental Damage: Damage caused by exposure to extreme environments, such as water, heat, or chemicals.

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team at +716 322-3669 or email us at [email protected]. Provide your order number, a description of the issue, and any relevant photos.
2. Evaluation: Our team will evaluate your claim and may request additional information or ask you to send the product back for inspection.
3. Approval: If your claim is approved, we will repair the product, replace it with a new one, or offer a refund, depending on the nature of the defect and product availability.

Return Shipping for Warranty Claims

We will cover the shipping costs for returning the product to us for inspection and for sending the repaired or replaced product back to you.

Limitations and Disclaimers

• This warranty is non-transferable and applies only to the original purchaser.
• Our liability is limited to the purchase price of the product.
• We reserve the right to deny warranty claims if the product does not meet the eligibility criteria outlined above.

Customer Support

For any questions or concerns regarding our warranty policy, please contact our customer service team:

• Phone: +716 322-3669
• Email: [email protected]
• Address: 7152 Fair Oaks Ave APT 1148, Dallas, TX 75231
• Our customer service team is available Monday to Saturday, 9:00 AM to 5:00 PM, 

Compliance with Google Policies

We ensure that our warranty information complies with Google Ads and Google Merchant Center requirements.

Our goal is to provide transparent and reliable warranty coverage to our customers.