At Robochef, we offer a 180-day return policy. Allowing you to request a return within 180 days of receiving your item, whether it’s used or new.
Eligibility Criteria
To be eligible for a return, the items must be in resalable condition, including both used and new products. Used items should be returned in their original condition, while new items should be unopened in their original packaging.
Initiating a Return
To start a return, please contact us at [email protected]. Returns should be sent to the following address:
7152 Fair Oaks Ave APT 1148, Dallas, TX 75231
Please note that returns must be requested before sending the items back. Items sent without prior authorization will not be accepted.
Return Method
Returns can be sent to us by mail.
Return Shipping Label
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Return Fees
Defective Products: For defective or damaged items, return shipping is free. There are no restocking fees.
Customer Remorse: If you wish to return an item due to customer remorse you are responsible for the actual cost of return shipping. There are no restocking fees.
Exchanges
To exchange an item, please return the original item following the above process and make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be automatically processed to your original payment method within 7 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved. please contact us at [email protected].
Order Cancellation
If an order is canceled due to unavailability or any other reason, the full amount will be refunded to the original payment method.
Customer Support
For any questions or concerns regarding your order, please contact our customer service team at
